Resume

MARK JENSEN

EXPERIENCE
Anodyne Artist Company | 1410 Energy Park Drive Suite 11, St. Paul
Computer Geek 2014 – 2016
Updated website with new design and functionality.
Maintained and supported computers and phones.

IDDea Arts | 1410 Energy Park Drive Suite 11, St. Paul
Web Administrator 2015 – 2015
Designed and developed multi-site WordPress and Wiki.

Edmentum  (PLATO Learning, Inc.) | 5600 West 83rd Street Suite 300, Bloomington
Software Configuration Manager 2006 – 2007
Administered CVS and Bugzilla repositories, as well as maintained synchronization between internationally remote CVS databases.
Automated metrics collection during build process.

Minneapolis Community and Technical College | 1501 Hennepin Ave MPLS
Computer Lab Tutor 2005 – 2006
Provide technical assistance and Information Technology tutoring to students
Installed and maintained Learning Center lab computers and printers

Fidelity National Information Solutions | Closed, Minneapolis
Associate Programmer, Build Manager 1999 – 2003
Increased speed and proficiency of reporting modules by 30%.
Designed, coded, and tested web and desktop applications in DHTML, XML, JavaScript, VB, and InstallShield.
Automated test, build, and release processes saving dozens of work hours per week .
Maintained defect tracking repository, Lotus Notes and VSS databases.
Maintained test and development servers.
Customer Support levels 1, 2 and 3.
Trained call center in use of new software and modules.
Wrote end-user help documentation and customer release letters.

Additional CSR positions
Public Radio | Closed, St Paul
Call Center Lead 1994 – 1996
Customer Support for MPR and Public Radio Music Source

Video Library | Closed, Burnsville
Video Specialist 1990 – 1996
Customer Support, assistant manager

SKILLS
DOS / Windows 3.1 – 10
Android OS
Unix
Customer Service
Call Center Lead
Microsoft Office Suite
Visual InterDev, Visual Basic
Small Group Lead, Training
SQL
Notes, Tivoli, SharePoint
VSS, CVS, WanDisco

EDUCATION
Minneapolis Community and Technical College

About

I have been a computer geek since the early days of MUDs -- I’d have to sneak into the town’s college computer lab to play. I received my first computer (the Timex Sinclair 2068) when I was 12 and immediately started writing text adventures. In a few years I ordered a Sinclair 2000 ROM from the UK and started exploratory messing with hardware. I returned to hardware and computers again in the 90s, purchasing broken 386s from a recycling center and fixing them. This was all entirely self-taught. Soon after I began my career in computers. I have been part of every section of the SDLC, from customer focus groups to end-of-life on older projects. I have worked from Tech Support 1 to build and release manager. Currently I attend class and freelance test Android apps through uTest.com. I guess what I'm trying to say is I like computers and have an aptitude for them.

I am re-entering the workforce after a very lengthy recovery period from a serious illness. I am currently seeking 16 hours a week and for a very generously low hourly rate.

Contact

Mark A Jensen
1912 Hennepin Ave #2
Minneapolis, MN 55403

612-817-8053

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